It is useful to use the time before the hearing to ensure that the young person and their family know what is happening and to give them the opportunity to ask any questions about the way the hearing is going to proceed. This is a stressful process that they are unlikely to be familiar with. Information about how they can rely on your support and what they can expect from the hearing can go a long way towards putting people at ease.
You can also agree on how you want to approach the hearing. Often, young people are particularly concerned with whether they will have to answer questions or make a statement. You can agree in advance that you, or they, will do the talking and take questions.
Once you are confident with your approach to meeting with the family, continue to the next step.